Team Member - Guest Experience Lead
$25,396,800–$25,396,800 year
On-siteCardiff, Wales, United Kingdom
EXPIREDCardiff, Wales, United KingdomOn-siteFull Time$25,396,800–$25,396,800 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Greet every guest with good energy, answer menu questions, and assist with digital ordering to keep the line moving. Spot and solve problems on the fly, manage crowd flow to reduce wait times, and handle complaints calmly by looping in leadership when needed. Maintain a friendly, tech-savvy presence that makes ordering feel easy and ensures nothing slows down the service. Pay rate up to £12.21, plus free food and drink on shift and a 25% staff discount. Join a community where ambition grows and everyone is welcome to bring their real self to work.
Required Qualifications
- Great communication — friendly, clear, and confident with everyone
- You don't freeze when stuff goes wrong — you fix it
- You know your way around digital ordering and can show guests how it works without stress
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