Team Member - Guest Experience Lead
$25,396,800–$25,396,800 year
On-siteBournemouth, England, United Kingdom
Job Summary
Greet every guest with good energy, answer menu questions, and assist with digital ordering to keep lines moving and reduce wait times. Spot and solve problems on the fly, handle complaints calmly by fixing issues or looping in leadership as needed, and ensure no guest feels lost or left hanging. Maintain a friendly, confident presence while promoting promos and guiding customers through kiosks or the app. This role offers up to £12.21 per hour, includes free food and drink on shift, and provides a 25% staff discount. Join a team where ambition grows and everyone is welcome to bring their real self to work.
Required Qualifications
- Great communication — friendly, clear, and confident with everyone
- You don't freeze when stuff goes wrong — you fix it
- You know your way around digital ordering and can show guests how it works without stress
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