Team Manager
$43,000–$43,000 year
RemoteArizona, United States
Job Summary
Supervise a team of frontline agents to meet or exceed performance and quality benchmarks while overseeing daily operations including inbound/outbound call handling and issue resolution. Provide ongoing coaching, feedback, and support through one-on-one sessions and team meetings, monitor team metrics, and implement strategies for continuous improvement. Collaborate with internal departments to address quality concerns, ensure compliance with company policies and client requirements, and foster a positive team culture aligned with organizational values. Participate in client communications and provide performance reporting as needed. This role requires a high school diploma, call center leadership experience, and familiarity with HIPAA regulations.
Required Qualifications
- High school diploma or equivalent
- Experience in a call center leadership role
- Proficiency in basic computer applications (e.g., email, spreadsheets, word processing)
- Location: Remote - Candidates must reside in Arizona
Desired Qualifications
- Supervisory experience in customer service or related field
- Associate's or Bachelor's degree
- Familiarity with Microsoft Office Suite and call center technologies
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