Team Manager-Screening & Sampling-HO & SUPPORT-Business Process Management Group
On-siteMumbai, Maharashtra, India
Job Summary
Monitor and action NCRP/CFCFRMS complaints within prescribed timelines while executing immediate fund protection measures like account lien marking and holds. Coordinate with Law Enforcement Agencies, Cyber Police, and I4C authorities for information sharing and manage freeze/defreeze requests alongside customer grievances. Lead the cyber incident response team to drive adherence to internal and regulatory service standards, overseeing governance, audit readiness, and management reporting. Assess complex fraud cases involving legal and reputational considerations, ensuring compliance during regulatory reviews. Manage a specialized cyber fraud operations team to maintain critical service levels for high-value incidents.
Required Qualifications
- Experience in cyber incident response
- Experience managing specialized cyber fraud operations teams
- Ability to make time-sensitive decisions on account lien marking and fund protection actions
- Experience with direct engagement with senior officials from Law Enforcement Agencies, Cyber Police, I4C and regulatory stakeholders
- Experience assessing and resolving complex account freeze/defreeze cases involving legal, operational and reputational considerations
- Experience overseeing high-value and sensitive cyber fraud incidents with potential financial and customer impact
- Experience managing regulatory reviews, audit observations, governance forums and senior management reporting
- Ability to lead a team and drive adherence to internal and regulatory service standards
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