Team Manager, Sales Engineering (eProcurement Solutions)
RemoteUnited States
Job Summary
Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers. Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience. Partner closely with Sales leaders and Business Development teams while managing workload, priorities, and metrics. Act as the escalation point for complex customer issues and lead change management within go-to-market models. Use data to identify trends, coaching opportunities, and process improvements, then design scalable onboarding solutions that balance customer satisfaction with operational efficiency. This role represents the front door of the Staples Business experience, directly impacting retention and long-term partnership for enterprise clients.
Required Qualifications
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
Desired Qualifications
- Bachelor's degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments
- Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
- Experience partnering with technical or IT teams in large, matrixed organizations
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