Team Manager - Operations - Service Center Team
$68,000–$73,000 year
On-site · Quincy, Massachusetts, United States
Job Summary
Lead a Service Center Team (8-14 frontline contributors) to deliver exceptional customer service and operational excellence. Responsibilities include coaching and developing employees, managing work schedules, training, and performance feedback, generating and maintaining reports, and collaborating with departments such as Underwriting, Product, Finance, and IT to drive process improvements and achieve business objectives. The role emphasizes leadership, teamwork, problem solving, and driving productivity and quality aligned with Arbella’s brand, with in-person interview at the Quincy home office.
Required Qualifications
- Bachelor’s degree preferred with strong leadership, communication, customer service and problem solving skills
- At least 1 year of experience leading employees in an operations, call center, customer service or related department
- Experience with Microsoft Office (Outlook, Word, Excel and Power Point)
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