Team Manager
On-siteWashington, United States
Job Summary
Lead and develop the Logistics Department team, ensuring operational performance is maximised to deliver a world-class customer experience while achieving key commercial objectives. Monitor and manage team performance against productivity, quality, and service standards, driving engagement to meet individual KPIs and departmental targets. Provide effective leadership, coaching, and mentoring, conducting regular one-to-one meetings and facilitating bi-annual performance reviews. Manage employee relations, including performance management and disciplinary processes, while maintaining 5S standards for a safe, organised environment. Prepare and present daily operational figures in management meetings to support decision-making and identify continuous improvement opportunities. Collaborate with Department Managers and stakeholders to align operational and people-focused initiatives.
Required Qualifications
- Demonstrate a strong working knowledge and comprehensive understanding of the processes, procedures, and systems utilised across the team
- Take ownership of assigned responsibilities within departmental improvement projects
- Plan, prioritise, and monitor both individual and team activities to consistently meet deadlines and performance expectations
- Possess a thorough understanding of team objectives and the wider departmental structure
- Lead, motivate, and develop team members to deliver high levels of performance and customer service
- Apply sound judgement and previous experience to resolve operational challenges
- Demonstrate the ability to evaluate situations not covered by standard operating procedures and make informed decisions that support business objectives and raise performance standards
- Influence operational decisions through effective leadership and collaboration
- Sound communication and diplomacy skills to enable the exchange of complex information
- Able to exchange ideas and information effectively in a clear, concise and straightforward way
- Requires a high degree of tact and diplomacy when dealing with others and handling sensitive issues
- Employment is conditional upon having the legal right to work in the UK for the role offered
Desired Qualifications
- Experience of working with Microsoft Dynamics 365 (D365)
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