Team Manager Datacenter Operations - Remote Hands Team
On-site · Haarlem, North Holland, The Netherlands
Job Summary
Team Manager Datacenter Operations oversees the entire Datacenter Operations Team, leading day-to-day operations, monitoring, and reporting; responsible for process updates and documentation, cross-team collaboration, and handling customer escalations, incident reports, and root cause analyses. The Remote Hands team operates in rotating shifts providing on-site support for incidents and service requests within the data center, including physical tasks on customer equipment and facilitating customer access, with a focus on delivering responsive, reliable, and customer-focused support across shifts. The role emphasizes developing and mentoring team members, planning to meet service level agreements and KPIs, reporting on targets, and continuously improving processes to raise performance, quality, and customer satisfaction.
Required Qualifications
- 4+ years in a similar role (datacenter operations or technical operations management) with a focus on team leadership
- Solid understanding of datacenter infrastructure
- Proven ability to inspire and lead teams, with a strong focus on employee development
- Exceptional organizational skills to manage multiple priorities and delegate effectively
- High attention to detail to ensure accuracy and quality in operations
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