Team Leader
On-siteAurora, Illinois, United States
Job Summary
Oversee daily store operations by delivering a Personal Chef shopping experience to all customers and ensuring team members possess the knowledge to provide best-in-class service. Conduct on-the-job training for new joiners, manage inventory levels, and coordinate customer service processes while tracking weekly, monthly, and annual sales objectives. Monitor sales, KPIs, and marketing campaign updates to drive results, acting as a subject matter expert in all product categories and assisting the Store Sales Leader in implementing local marketing strategies. Handle customer complaints in accordance with SOPs and supervise Sales Leaders to foster collaboration and ownership within the team.
Required Qualifications
- One year of customer service experience in retail, hospitality, or restaurant
- Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
- The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Work with integrity as part of a team towards a shared vision while respecting the opinions of others
- Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
- Ability to retain product knowledge, train, and lead people
- Physically able to exert up to 50 pounds of force
- Occasional exposure to extreme temperatures – walk-in freezers
- Stand/walk for up to 8-10 hours
- Frequent movement within the store to access various departments, areas, and products
Desired Qualifications
- High school degree or GED preferred not required
- Enjoy interacting and engaging with customers and team members
- Enthusiasm and passion for food and customer service preferred
- Systems capabilities: SAP
- Systems capabilities: Order Management Systems
- Systems capabilities: Microsoft Office
- Previous retail supervisory experience preferred
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