Team Leader
On-site · Sonoma, California, United States
Job Summary
Team Leader position responsible for training and leading restaurant team members to deliver an exceptional guest experience, including ensuring quality food and adherence to 20/20 guest expectations and JIB procedures. Responsibilities include coaching and developing staff, maintaining cleanliness, managing front-of-house and back-of-house operations, ensuring fast and accurate service, promoting brand standards, handling cash and POS tasks, and modeling a positive, guest-focused attitude. Requires leadership, training, coaching, customer-service orientation, knowledge of POS and food-safety practices, and adherence to labor policies.
Required Qualifications
- 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment
- Must be at least 18 years old; complete Team Leader training classes; ServSafe certification in certain states; ability to speak, read, and write English; ability to work with diverse groups; good organization and planning skills; basic PC knowledge; integrity and ethical behavior
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