Team Leader / Shift Supervisor
On-siteOntario, Canada
Job Summary
Conduct daily oversight of quality, service, and cleanliness standards, ensuring Department of Health compliance and impeccable store merchandising. Lead by example in 5-star service while coaching teams on guest-first mentality and proactively managing customer concerns and online reviews. Manage people development by identifying high-potential baristas, ensuring labor law compliance, and facilitating regular team meetings for deep cleaning and operational rollouts. Oversee financial performance by tracking inventory, waste levels, and COGS targets while handling cash drawer counts, safe reconciliation, and bank deposits. Maintain all equipment and fixtures through proactive cleaning and rapid response to facility concerns. Work flexible shifts covering early mornings, nights, weekends, and holidays to fully support business needs.
Required Qualifications
- Ability to work flexible schedules including early mornings, nights, weekends, and holidays
- Knowledge of Department of Health standards
- Ability to comply with employee labor laws
- Ability to communicate changes to labor laws with teams
- Ability to manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
- Ability to track inventory/waste levels and ordering activity
- Ability to complete and submit monthly inventory counts accurately
- Ability to respond to Yelp/Google/App/Email comments
- Ability to manage each store's controllable profit areas: sales, labor, and COGS
- Ability to build customer relationships and seek out revenue drivers
- Ability to lead by example
- Ability to coach teams
- Ability to identify and develop high potential baristas
- Ability to train teams on new menu and operational roll outs
- Ability to check for taste, FIFO rotation, and visual appeal
- Ability to ensure stores are kept immaculately clean, organized, and well merchandised
- Ability to proactively clean, service, and maintain all equipment and fixtures
- Ability to react to major plumbing, electrical, HVAC, equipment, or other facility concerns
- Ability to hold monthly meetings with clear direction for deep cleaning tasks
- Ability to know a significant amount of customers on a first name basis
- Ability to collect customer business cards/email addresses to build a database
- Ability to minimize guest complaints
- Ability to go above and beyond for both positive and negative reviews
- Ability to have regular conversations with team members to manage employee issues
- Ability to work alongside teams to drive revenue, efficiency, and profitability
- Ability to set and lead by example
- Ability to communicate proactively with SL/Multi-Unit
- Ability to embody company values and live them every day
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