Team Leader / Shift Supervisor

Job Summary

Required Qualifications

• •Ability to work flexible schedules including early mornings, nights, weekends, and holidays
• •Knowledge of Department of Health standards
• •Ability to ensure compliance with employee labor laws
• •Ability to communicate changes to labor laws with teams
• •Ability to manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
• •Ability to track inventory/waste levels and ordering activity
• •Ability to complete and submit monthly inventory counts accurately
• •Ability to respond to Yelp/Google/App/Email comments
• •Ability to manage each store's controllable profit areas: sales, labor, and COGS
• •Ability to build customer relationships and seek out revenue drivers
• •Ability to lead by example
• •Ability to coach teams
• •Ability to identify and develop high potential baristas
• •Ability to train teams on new menu and operational roll outs
• •Ability to check for taste, FIFO rotation, and visual appeal
• •Ability to keep stores immaculately clean, organized, and well merchandised
• •Ability to proactively clean, service, and maintain all equipment and fixtures
• •Ability to react to major plumbing, electrical, HVAC, equipment, or other facility concerns
• •Ability to work alongside teams to drive revenue, efficiency, and profitability
• •Ability to know a significant amount of customers on a first name basis
• •Ability to collect customer business cards/email addresses to build a database
• •Ability to minimize guest complaints
• •Ability to go above and beyond for both positive and negative reviews
• •Ability to have regular conversations with team members to manage employee issues
• •Ability to hold monthly meetings with clear direction for deep cleaning tasks
• •Ability to ensure quality standards are met
• •Ability to uphold high standards of quality, service, and cleanliness
• •Ability to ensure operational standards are being executed as prescribed
• •Ability to ensure stores are well prepared to handle an inspection at any time
• •Ability to coach teams on how to manage customer concerns/issues
• •Ability to have a guest-first mentality
• •Ability to communicate proactively with SL/Multi-Unit
• •Ability to ensure proper follow ups are held after training
• •Ability to ensure teams are upholding high standards
• •Ability to educate each member of the team
• •Ability to know a significant amount of customers on a first name basis that come into the store
• •Ability to promote grass-roots marketing efforts
• •Ability to ensure sufficient product for service without exceeding COGS targets
• •Ability to ensure monthly inventory counts are completed and submitted accurately
• •Ability to ensure stores are kept immaculately clean, organized, and well merchandised at all times
• •Ability to ensure all existing and new operational standards are being executed as prescribed
• •Ability to ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
• •Ability to ensure teams are upholding high standards, leading by example and educating each member of the team
• •Ability to identify and work with high potential baristas that can be developed into the next great leaders
• •Ability to assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
• •Ability to ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
• •Ability to work side by side with teams to lead by example in 5-star service
• •Ability to coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
• •Ability to proactively manage customer concerns/issues and coach teams on how to do the same
• •Ability to become the 'Mayor' of the store group and know a significant amount of customers on a first name basis that come into the store
• •Ability to collect customer business cards/email addresses to build a database that can promote grass-roots marketing efforts towards to drive loyal business
• •Ability to minimize guest complaints and work with SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
• •Ability to proactively clean, service, and maintain all equipment and fixtures in stores
• •Ability to hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
• •Ability to quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
• •Ability to ensure you and your team are compliant with employee labor laws
• •Ability to ensure changes to labor laws are thoroughly communicated with your teams
• •Ability to work with SL/Multi-Unit to assist in proactively managing employee issues by having regular conversations with your team
• •Ability to work closely with SL/Multi-Unit to manage each of the store's controllable profit areas: sales, labor, and COGS
• •Ability to work closely with team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
• •Ability to manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
• •Ability to actively track inventory/waste levels and ordering activity to ensure the location has sufficient product for service without exceeding COGS targets
• •Ability to ensure monthly inventory counts are completed and submitted accurately
• •Ability to actively embody company values and live them every day
• •Ability to set and lead by example
• •Ability to drive revenue, efficiency, and profitability
• •Ability to be flexible in schedules based on the needs of the business and the development of their people
• •Ability to keep SL/Multi-Unit aware of the state of the business and the proactive solutions provided
• •Ability to ensure teams are upholding high standards, leading by example and educating each member of the team
• •Ability to identify and work with high potential baristas that can be developed into the next great leaders
• •Ability to ensure all existing and new operational standards are being executed as prescribed
• •Ability to assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
• •Ability to ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
• •Ability to ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
• •Ability to ensure stores are kept immaculately clean, organized, and well merchandised at all times
• •Ability to work side by side with teams to lead by example in 5-star service
• •Ability to coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
• •Ability to proactively manage customer concerns/issues and coach teams on how to do the same
• •Ability to become the 'Mayor' of the store group and know a significant amount of customers on a first name basis that come into the store
• •Ability to collect customer business cards/email addresses to build a database that can promote grass-roots marketing efforts towards to drive loyal business
• •Ability to minimize guest complaints and work with SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
• •Ability to proactively clean, service, and maintain all equipment and fixtures in your stores
• •Ability to hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
• •Ability to quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
• •Ability to ensure you and your team are compliant with employee labor laws
• •Ability to ensure changes to labor laws are thoroughly communicated with your teams
• •Ability to work with SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team
• •Ability to work closely with SL/Multi-Unit to manage each of your store's controllable profit areas: sales, labor, and COGS
• •Ability to work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
• •Ability to manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
• •Ability to actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
• •Ability to ensure monthly inventory counts are completed and submitted accurately
• •Ability to work alongside their teams to drive revenue, efficiency, and profitability
• •Ability to set and leading by example is what will drive your success
• •Ability to be flexible in their stores based on the needs of the business and the development of their people
• •Ability to include schedules of early mornings, nights, weekends, and holidays
• •Ability to keep SL/Multi-Unit aware of the state of your businesses and the proactive solutions you are providing
• •Ability to actively embody our company values and live them every day