Team Leader - Sales [Internal]
On-siteJakarta, Jakarta, Indonesia
Job Summary
Lead, motivate, and manage a team of telesales consultants to achieve daily, weekly, and monthly sales targets in a competitive market. Coach, mentor, and develop a diverse sales team through regular feedback, performance reviews, and improvement plans. Monitor individual and team performance, providing real-time coaching to improve results and call quality. Ensure all sales calls meet quality standards, compliance requirements, and company policies. Analyze sales reports and performance metrics to identify trends, gaps, and opportunities for improvement. Identify and implement improvements in sales processes, techniques, and team effectiveness. Communicate effectively across all levels of the organization, both verbally and in writing. Join Accor Plus as we launch our brand new Explorer product with elevated benefits on 1 October.
Required Qualifications
- Proven experience in a sales or telesales environment
- Prior experience in a supervisory or team leadership role
- Strong coaching, people management, and performance management skills
- Demonstrated ability to achieve and exceed sales targets in a competitive market
- Excellent verbal and written communication skills
- Ability to engage at all organizational levels
- Strong analytical skills
- Ability to interpret sales reports and performance data
- Experience in call quality monitoring, compliance, and sales process improvement
- Ability to adapt quickly to changing market conditions and customer expectations
- Strong problem-solving skills
- Ability to handle escalated customer concerns
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