Team Leader - Sales BPO
$360,000–$420,000 year
On-siteMumbai, Maharashtra, India
Job Summary
Lead and manage the sales team to achieve targets by tracking daily, weekly, and monthly performance metrics. Provide training, coaching, and motivation to team members while monitoring calls to ensure quality and compliance with the sales process. Handle team escalations and support agents in closing sales, maintaining productivity and performance standards. This role requires a minimum of 1–2 years of experience as a Sales Team Leader in a BPO environment. Candidates must demonstrate strong leadership, communication, and coaching skills. The position includes performance-based incentives, PF benefits, and career growth opportunities within a supportive work environment.
Required Qualifications
- Sales Team Leader experience in BPO
- Strong leadership skills
- Communication skills
- Coaching skills
- Minimum 1–2 years of experience as Sales Team Leader
- Ability to handle team targets
- Ability to handle performance management
- Ability to lead and manage the sales team to achieve targets
- Ability to track daily, weekly, and monthly sales performance
- Ability to provide training, coaching, and motivation to team members
- Ability to monitor calls and ensure quality & compliance in the sales process
- Ability to handle team escalations
- Ability to support agents in closing sales
- Ability to maintain sales reports and performance metrics
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