Team Leader, Residential Credit Assessment
On-siteSydney, New South Wales, Australia
Job Summary
Lead and coach a team of Residential Credit Assessors, managing daily operations, workflow, and service levels to deliver exceptional customer and broker experiences. Act as a subject matter expert partnering with stakeholders across Credit Risk, Distribution, and Operations to improve processes and support strategic change initiatives. Drive automation activities and continuous improvement projects that enhance operational efficiency while maintaining a high-performance, risk-aware culture. This permanent role is based in Sydney or Wyong. Applicants must demonstrate experience leading large operational teams within financial services and a track record of coaching and mentoring.
Required Qualifications
- Demonstrated experience leading large operational teams within financial services
- Experience in residential lending, mortgage operations, credit assessment or related function
- Strong people leadership capability, with a track record of coaching, mentoring and driving performance while maintaining a positive team culture
- Highly developed stakeholder management skills and the ability to build trusted relationships across multiple business areas
- Strong analytical, problem-solving and decision-making capabilities, with a focus on balancing customer outcomes, risk and operational performance
- Experience driving change, implementing improvements and contributing to strategic initiatives in a fast-paced environment
- Permanent role
- Sydney or Wyong location
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