Team Leader, Promoter Experience (eBilet)
HybridCommerce, California, United States
Job Summary
Manage the Promoter Experience team to ensure operational excellence by leading project activities, coordinating with cross-functional partners, and fostering continuous improvement. Create and execute an operational roadmap for the area, making final decisions that directly impact business outcomes while developing a long-term vision for promoter relationships. Supervise the implementation of new processes and standards to maintain quality and compliance, collaborating with technical and business stakeholders to align team goals with organizational strategy. Provide clear prioritization and direction, ensuring the team remains focused on objectives while translating market trends and promoter feedback into actionable process enhancements.
Required Qualifications
- Minimum of 5 years of experience in client relationship management
- At least 4-5 years in a team leadership role
- Proficiency in English (minimum B2 level)
- Deep understanding of the cultural and entertainment market
- Well-developed end-to-end view of how the business works
- Experience in process automation and continuous process improvement
- Experience using reporting and data visualization tools such as Tableau
- At least a basic proficiency in using AI tools and solutions to enhance your daily work and improve efficiency
Desired Qualifications
- Ability to combine operational excellence with strategic goals
- Skill at building team resilience in a dynamic and fast-changing environment
- Skill at working with objectives and improving promoter satisfaction while optimizing budgets
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