Team Leader | Pampanga
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Manage day-to-day planning and operations of your team, ensuring every teammate delivers on Service Level Agreements and achieves Key Performance Indicators. Organize schedules, conduct huddles and coaching sessions, and evaluate individual strengths to offer growth solutions. Create performance reports, document client feedback, and resolve issues including HR-related matters. Act as the liaison between management and your team while driving performance to hit daily goals. Requires at least two years of Team Leader experience in outsourcing managing 10+ teammates, plus one year sales experience and familiarity with CRM tools like ZenDesk. Flexible to work different shifts. TaskUs supports frontline employees with competitive industry salaries, comprehensive benefits, and a People First culture across global locations.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
- At least 1 year sales experience
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
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