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WHSmith1 week ago

Team Leader - London Liverpool Street

On-site · London, England, United Kingdom

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large

Job Summary

Team Leader with store-floor leadership responsibilities: guide and inspire a retail team to deliver exceptional customer service, meet business objectives, and foster a learning culture. Responsibilities include developing colleagues, recognizing achievement, ensuring safe and legal store operations, and supporting cross-store coverage as needed. Required skills include frontline leadership, strong communication and relationship-building, training and development experience, and knowledge of KPI concepts (e.g., ATV) to drive results. The role involves weekend work within store hours (5.45am–11.15pm) and a 39-hour week across five days.

Required Qualifications

  • Current/recent retail leadership experience
  • working knowledge of KPIs such as ATV
  • ability to lead from the front and support team on the shop floor
  • flexibility to support other stores in the area
  • ability to build strong relationships and communicate clearly
  • experience with employee training and development
  • ability to motivate teams to deliver best results
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WHSmith

Team Leader - London Liverpool Street

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