Team Leader | Las Piñas

Team Leader to manage day-to-day planning and operations of a customer-support team for TaskUs’ clients, driving team performance to meet SLAs and KPIs, coaching teammates, coordinating with other departments, organizing schedules, and developing the team through training and team huddles. Responsibilities include evaluating strengths and weaknesses, proposing growth solutions, creating performance reports, and handling HR-related issues while acting as a liaison between management and the team. Requires experience leading 10+ teammates in an outsourcing or similar environment, strong verbal and written communication, technical aptitude, experience with phone/email/live chat support, and familiarity with e-commerce, ZenDesk, or other CRM tools; must be flexible with shifts and open to on-site work at Molino, Cavite, and Las Piñas City.