Team Leader | IT Service Manager
HybridLisbon, Lisbon, Portugal
Job Summary
Lead and inspire a multidisciplinary team of approximately 30 specialized professionals across Security, Networks, Windows, Linux, Storage, Virtualization, DBA, and Cloud. Oversee incident management, service requests, and changes for a datacenter infrastructure serving 20 clients, prioritizing the team's backlog to ensure SLA compliance. Act as the main point of contact for major incidents, coordinating resolution efforts and communicating with stakeholders while maintaining regular updates to the Service Delivery Manager. Prepare performance and KPI reports, identify process improvements, and ensure adherence to ITIL practices and industry best practices. This hybrid role offers the opportunity to lead a skilled technical team in a dynamic environment working with international clients and cutting-edge technologies.
Required Qualifications
- Proven experience in managing datacenter infrastructure operations or similar environments
- Leadership skills, with experience managing multidisciplinary technical teams of up to 30 people
- Expertise in incident management, service requests, and change processes
- Familiarity with the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud
- Knowledge of ITIL practices and project management frameworks
- Excellent communication and interpersonal skills
- Ability to prioritize and manage competing requests in a dynamic environment
- Strong problem-solving skills, especially under high-pressure situations like critical incidents
- Fluency in English
- Knowledge of French
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