Team Leader - Inbound BPO
$360,000–$420,000 year
On-siteMumbai, Maharashtra, India
Job Summary
Manage and supervise the inbound calling team by monitoring productivity, ensuring daily, weekly, and monthly targets are achieved, and handling escalations. Provide coaching, training, and feedback to agents while maintaining service quality and resolving customer queries efficiently. Track performance metrics, prepare reports, and work with management to improve team performance and customer satisfaction. Requires strong leadership, communication, and problem-solving skills with a minimum of 3-4 years of experience as an Inbound Team Leader in a BPO environment. Includes PF benefits, performance-based incentives, and career growth opportunities within a supportive work environment.
Required Qualifications
- Inbound Team Leader experience in BPO
- Good leadership, communication, and team management skills
- Minimum 3-4 years of experience as Team Leader
- Ability to handle team targets and performance management
- Supervise and manage the inbound calling team
- Ensure daily, weekly, and monthly targets are achieved
- Monitor call quality and team performance
- Provide coaching, training, and feedback to team members
- Handle escalations and customer issues
- Prepare performance reports and maintain team productivity
- Strong leadership, communication, and problem-solving skills
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