Team Leader III
On-siteManila, Metro Manila, Philippines
Job Summary
Oversee the full implementation lifecycle for Payments and Insurance products, ensuring accurate client setup and high-quality delivery aligned with RealPage standards. Provide final review and approval before deployment, supervise documentation of client communications, and act as the primary quality control authority for Implementation Consultants. Validate due diligence submissions, ensure clients are notified upon completion, and coordinate with onboarding teams for seamless transitions. Champion client satisfaction by addressing escalations, maintaining active communication with internal stakeholders, and leading product and process testing. Organize client files, gather customer data, and communicate updates, milestones, and risks to senior management. This role requires a Bachelor's degree or equivalent experience, with a preference for Team Leader experience in Property Management, Payments, and Insurance. The position involves working U.S. business hours in a fast-paced environment, utilizing Salesforce and Microsoft Office, and requires strong verbal/written communication and team management skills.
Required Qualifications
- Bachelor's degree in a related field, or equivalent work experience
- 2 years (or more) experience specializing in customer service operations team management
- Experience in Property Management, Payments and Insurance industry
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong interpersonal skills
- Team management
- Strong knowledge of case management solution such as SalesForce
- Advance knowledge of Microsoft Office products such as MS Excel, MS Word, PowerPoint
- Ability to prioritize multiple responsibilities and deliver on commitments
- Ability to work in a fast-paced, dynamic team environment
- High-level of organizational skills
- Detail-oriented
- Ability to multitask
- Excellent time management skills
- Ability to manage multiple implementation activities simultaneously
- Ability to operate with minimal guidance
- Ability to exercise sound judgment and decision making in challenging situations
- Strategic thinking
- Ability to understand the Big Picture
- Ability to think quickly and adeptly while solving complex problems
- Willingness to work U.S. business hours
- Ability to quickly analyze and troubleshoot problem issues
- Ability to work in a collaborative, flexible, team environment
- Ability to meet aggressive timelines
- Ability to recognize and escalate issues and risks to leaders
- Ability to work discreetly with confidential information
- Ability to stand
- Ability to walk
- Ability to sit
- Ability to use hands to finger, handle or feel objects, tools, or controls
- Ability to reach with hands and arms
- Ability to climb stairs
- Ability to talk or hear
- Ability to operate a personal computer
- Ability to express or exchange ideas by means of the spoken word
- Ability to sit and/or stand for long periods of time
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to lift or move 10+ pounds
Desired Qualifications
- Bachelor's degree in a related field
- Experience in Property Management, Payments and Insurance industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.