Team Leader II - (Segmento de jogos e apostas esportivas) - Unidade Prado (Belo Horizonte)

Lead operational performance and ensure adherence to quality, productivity, and SLA metrics. Manage the team directly to guarantee excellence in customer service, providing individual feedback and supporting continuous development. Monitor key indicators, identify improvement opportunities, and propose corrective actions while ensuring compliance with internal processes and company directives. Act as the primary liaison between the team and management to maintain operational alignment. Foster a collaborative, respectful environment aligned with Atento's culture. Requires full-time availability from 13:48 to 22:00, a 220-hour monthly schedule with a variable 5x2 rotation, and a Bachelor's degree with prior leadership experience.