Team Leader I (Consumers Energy)
On-sitePasay, Metro Manila, Philippines
Pasay, Metro Manila, PhilippinesOn-siteContractSenior LevelEnterprise
ContractSenior LevelEnterprise
Job Summary
Manage day-to-day operations of the Service Desk and ensure direct reports meet goals while following departmental processes. Conduct root cause analysis to identify efficiency improvements and coach direct reports through performance evaluations, training, and mentoring. Collaborate with Project and Senior Management teams to achieve client Service Level Agreements. Requires 2+ years of management experience with strong interpersonal and communication skills. This role supports a global capacity within a flat organizational structure known for agility and innovation.
Required Qualifications
- High school diploma or equivalent
- 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
- Good interpersonal skills
- Excellent attention to detail and organization skills
- Effective time management and organizational skills
- Excellent verbal and written communication skills
- Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
- Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
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