Team Leader, Housing Solutions
$118,117–$118,118 year
On-siteWest Ryde, New South Wales, Australia
Job Summary
Lead, coach, and develop a team of Housing Solutions professionals while driving achievement of housing, vacancy, and service delivery KPIs. Oversee social housing allocations, vacancy management, and the delivery of private rental assistance and temporary accommodation programs. Manage complaints, appeals, and complex customer matters, and build strong relationships with government, community, and housing sector stakeholders. Monitor performance, reporting, compliance, and quality outcomes to ensure services meet legislative and policy requirements. Lead continuous improvement initiatives and support organizational change within a fast-paced environment focused on improving housing outcomes for individuals and families experiencing instability.
Required Qualifications
- Leadership experience managing and developing high-performing teams
- Experience in housing, homelessness, community services or a related human services environment
- Strong knowledge of social housing, Housing Pathways or related service systems
- Demonstrated experience working with people experiencing complex housing needs
- Exceptional stakeholder engagement and relationship management skills
- High-level problem-solving, negotiation and conflict-resolution skills
- Strong written communication and reporting capabilities
- Experience managing competing priorities, targets and operational performance
- A commitment to social justice, inclusion and customer-centred service delivery
- Relevant tertiary qualifications and/or significant sector experience
- A current NSW Driver Licence
- A current NSW Working With Children Check
- A National Police Check (within 6 months) or willingness to obtain one
- An NDIS Worker Screening Check or willingness to obtain one
- Willingness to meet vaccination requirements
- Ability to work from the West Ryde office five days per week
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