Team Leader (HealthCare) | Bacoor Cavite
On-siteBacoor, Calabarzon, Philippines
Job Summary
Manage day-to-day planning and operations of your team, ensuring each teammate delivers on Service Level Agreements and achieves Key Performance Indicators. Organize schedules, conduct team huddles and coaching sessions, and evaluate strengths and weaknesses to offer solutions for growth. Create performance reports, document client feedback, and act as the liaison between management and your team while handling issues, including HR-related matters. Drive team performance to continuously hit goals through creative problem-solving. Requires at least two years of Team Leader experience in outsourcing managing 10+ teammates, plus two years supervisory experience supporting Healthcare accounts with prior authorization background.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
- At least two (2) years supervisory experience supporting Healthcare account
- At least six (6) months prior authorization background
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.