Team Leader
On-siteAustin, Texas, United States
Job Summary
Lead a team of Tax Advisors and Client Service Professionals by translating strategic directions into disciplined daily execution and driving seasonal tax business growth. Own the delivery of consultative client experience through direct coaching, client walk/talks, and resolving escalated concerns with sound judgment. Manage office operations including appointment scheduling, capacity, and daily huddles while ensuring accurate timekeeping and implementing new processes. Partner with leadership to execute growth plans, recruit associates, and oversee seasonal readiness training. Work a flexible part-time schedule ramping in the fall, transitioning to expanded hours including evenings and weekends from January through April. This in-person role supports H&R Block's Block Next strategy by blending human expertise with digital innovation to provide help and inspire confidence in clients.
Required Qualifications
- People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment.
- Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience.
- Demonstrated coaching capability — comfort observing performance, giving direct feedback, and driving behavior change.
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills, including the ability to lead difficult conversations with clients and associates professionally.
- Data fluency — comfort interpreting KPI, survey and coaching data to inform daily priorities and coaching focus.
- Computer proficient with the ability to use MS Office, Teams, and office systems (Appointment Manager, Dimensions, Work Center, Copilot/Sidekick).
- Passionate, determined, and resilient with a customer-centric mindset.
- Able to work a flexible work schedule and flexibility in work assignments based on business needs.
- High school diploma / GED / equivalent required
Desired Qualifications
- Comfort operating in test-and-learn environments — adapting execution based on feedback while maintaining operational discipline and standards.
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