Team Leader
$37,149–$66,851 year
On-siteRobbinsville, New Jersey, United States
Job Summary
Lead a team of Tax Advisors and Client Service Professionals by translating executive directions into disciplined daily execution, coaching staff on client-centric behaviors, and managing office operations including scheduling, capacity, and workflow. Conduct client walk/talks to gather feedback, resolve escalated service concerns, and implement new processes and technology while driving adoption of the client experience. Partner with the Office Experience Manager and District General Manager to execute growth plans, recruit associates, and address performance gaps through direct feedback. Work in-person during a flexible schedule that transitions to expanded hours including evenings and weekends from January through April.
Required Qualifications
- People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment
- Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience
- Demonstrated coaching capability — comfort observing performance, giving direct feedback, and driving behavior change
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills, including the ability to lead difficult conversations with clients and associates professionally
- Data fluency — comfort interpreting KPI, survey and coaching data to inform daily priorities and coaching focus
- Computer proficient with the ability to use MS Office, Teams, and office systems (Appointment Manager, Dimensions, Work Center, Copilot/Sidekick)
- Passionate, determined, and resilient with a customer-centric mindset
- Able to work a flexible work schedule and flexibility in work assignments based on business needs
- High school diploma / GED / equivalent required
Desired Qualifications
- Comfort operating in test-and-learn environments — adapting execution based on feedback while maintaining operational discipline and standards
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.