Team Leader Front Office
On-siteHoofddorp, North Holland, The Netherlands
Hoofddorp, North Holland, The NetherlandsOn-siteFull TimeHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Manage 2 to 3 staff members during shifts while operating front desk duties and handling administrative tasks. Lead the team in coaching, training on processes, and resolving guest complaints with solution-oriented thinking. Drive continuous improvements to guest experience and ensure the entire team is informed about the ALL loyalty program. Work in early and late shifts within a rotating duty roster. This role supports the Front Office team at Novotel Amsterdam Schiphol Airport, fostering a culture where staff feel like "Heartists" and guests feel at home.
Required Qualifications
- Team player
- Coachende skills
- Ervaring in een vergelijkbare functie
- Groot verantwoordelijkheidsgevoel
- Overzicht en rust
- Denken in oplossingen en vooruitgang
- Houden van gezelligheid gemengd met een goede dosis humor
- Bereidheid voor vroege en late shifts
- Bereidheid om mee te draaien in het duty rooster
Desired Qualifications
- Enthousiast
- Servicegericht
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