Team Leader
On-siteMelbourne, Victoria, Australia
Job Summary
Lead and manage a dedicated claims team within the state, ensuring high performance, continuous development, and a positive, accountable team environment. Coach and mentor team members to improve skills and claim outcomes while overseeing end-to-end processing of workers' compensation claims. Provide expert technical support to ensure accurate, timely decisions aligned with legislative and regulatory requirements, and respond promptly to stakeholder queries to foster a customer-focused culture. Identify potential risks, manage mitigation strategies, and facilitate team meetings, training sessions, and continuous improvement initiatives to drive collective accountability and professional growth.
Required Qualifications
- Demonstrated experience leading teams within self-insured workers' compensation schemes or similar environments
- Proven expertise in managing workers' compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies
- Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing
- Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes
- Excellent problem-solving, negotiation, and decision-making abilities
- Ability to adapt quickly and effectively to change in a complex, fast-paced environment
- Strong knowledge of medical and paramedical terminology and injury treatment processes
- Proven conflict resolution and communication skills, both written and verbal
- Proficiency with claims management IT systems and relevant applications
Desired Qualifications
- Territory or relevant qualification in a health or related field (highly desirable)
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