Team Leader DMW Service Center
$130,000–$160,000 year
On-siteWestminster, Maryland, United States
Job Summary
Team Leader overseeing MRO operations at Pilatus Service Center in Westminster, MD. Leads maintenance operations, workflow coordination, and customer support while ensuring safety, quality, regulatory compliance, and financial performance. Manages crew chiefs, technicians, supervisors, and support personnel; coordinates shop scheduling, manpower planning, and labor utilization; communicates maintenance status and service recommendations to customers; reviews service estimates and work orders; ensures FAA compliance and repair-station requirements; collaborates with Logistics and Quality to support aircraft delivery timelines; drives departmental financial performance, recruitment, onboarding, coaching, and performance management; promotes safety, accountability, and continuous improvement across the department.
Required Qualifications
- Bachelor’s degree in Aviation Management, Business Management, or related field preferred
- Valid FAA Airframe and Powerplant License required; Inspection Authorization preferred
- Ideal candidate has minimum 10 years of progressive experience within an FAA-certified Part 145 Repair Station environment with 5 years of leadership experience within aircraft maintenance or MRO operations
- Strong knowledge of FAA regulations, repair station operations, airworthiness standards, maintenance compliance requirements, and customer support activities
- Experience leading maintenance operations, workforce planning, operational efficiency initiatives, budgeting, and labor utilization activities
- Advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
- Strong leadership, communication, organizational, problem-solving, and decision-making skills
- Professional demeanor with high discretion, accountability, and customer focus
- Ability to work effectively in a fast-paced aviation maintenance environment and support operational priorities as required
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