Team Leader, Customer Support & Project Management
On-siteCigli, Kahramanmaraş, Republic of Turkey or Cigli, İzmir, Republic of Turkey
Job Summary
Oversee the Customer Support & Project Management team to achieve project goals, monitor communication metrics, and intervene on SLA violations. Develop and implement project management processes, acting as the Country Champion for designated regions while ensuring alignment with ISO, GxP, and Oximio Quality policies. Manage project logistics, timelines, and budgets to ensure deliverables meet scope, schedule, and cost requirements. Coach team members on soft skills and career progression, facilitate stakeholder updates, and lead corrective actions for non-conformities. Back up the Head of Customer Support & Project Management as needed.
Required Qualifications
- Bachelor's or Master's degree in project management or a related field
- Qualification or Certification in Clinical Trials or pharmaceutical related field
- Qualification or Certification in Foreign trade and/or logistics field
- Several years of experience in project management, Clinical Trials, or Logistics
- People management experience
- Strong leadership and communication skills
- Experience leading a team of project managers
- Knowledge of project management methodologies, tools, and techniques
- Ability to manage multiple projects simultaneously
- Strong problem-solving and analytical skills
- Attention to detail and ability to work under pressure
- Ability to build and maintain relationships with stakeholders and team members
- Proficiency in MS Office, WIMS, and Customer Experience software
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