Team Leader, Claims
On-siteWest Perth, Western Australia, Australia or Welshpool, State of Victoria, Commonwealth of Australia
Job Summary
Lead, support, and coach a team of claims professionals to achieve service, quality, and productivity targets. Monitor daily workflows and resource allocation to ensure operational efficiency. Provide technical guidance and decision-making support for complex or escalated claims. Foster a high-performing team culture through regular feedback, development planning, and performance reviews. Ensure compliance with internal policies, industry regulations, and service-level agreements. Identify and implement continuous improvement initiatives to optimise processes and member outcomes. Collaborate with stakeholders across the business to resolve issues and improve the end-to-end claims journey.
Required Qualifications
- Proven experience in a leadership role within a claims or operational environment
- Effective communicator with strong interpersonal and conflict resolution skills
- Results-driven with a focus on quality, compliance, and customer service
- Ability to lead through change and support team resilience in a dynamic environment
- Confident in using claims systems, reporting tools, and managing KPIs
Desired Qualifications
- Experience managing customer/member disputes within a financially regulated environment is preferred
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