Team Leader, C&B, Design & Trade
$31,200–$31,200 year
On-siteCherry Creek, Colorado, United States
Job Summary
Lead designated team and manage associate workload in partnership with the Assistant Store Leader. Coach associates on exceptional performance, maintain a strong visible presence in the department, and provide specific, timely feedback directly to staff. Support all aspects of performance and development to encourage professional growth, while partnering to train associates on product knowledge, selling, customer service, and operations. Oversee design desk operations, including sales aids, supplies, mobile sales technology, and brand presentation, alongside appointment management and sales aid replenishment. Act as Leader On Duty to promote sales driven by position, ensuring customers receive gracious, quick, and efficient service. Communicate regularly with leadership to review business results, execution of plans, and associate performance. Requires full-time flexible schedule including nights, weekends, and holidays.
Required Qualifications
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong problem solving skills
- Demonstrated ability to execute and drive results
- Strong delegation skills
- Data entry skills
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
- 1+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
- Acting as the Leader On Duty (LOD)
- Focus on promoting sales as they pertain to, or are driven by, position
Desired Qualifications
- We'd love to hear from you if you have 1+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
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