Team Leader | Bulacan
On-siteMeycauayan, Central Luzon, Philippines
Meycauayan, Central Luzon, PhilippinesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage day-to-day planning and operations for a customer support team while ensuring teammates meet Service Level Agreements and Key Performance Indicators. Organize schedules, conduct huddles and coaching sessions, and evaluate individual strengths to drive performance and offer growth solutions. Act as the liaison between management and your team, handling operational issues and documenting client feedback through performance reports. Requires at least two years of Team Leader experience in outsourcing managing 10+ teammates, with skills in phone, email, and live chat support.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company
- Managing a minimum of 10 teammates
- Working in a customer support role
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
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