Team Leader (BPO Sales Campaign Manager)
HybridQuezon City, Metro Manila, Philippines
EXPIREDQuezon City, Metro Manila, PhilippinesHybridFull Time
Full Time
Job Summary
Monitor real-time KPIs to drive daily sales targets and oversee the "Credit Pull to Closer" pipeline to ensure zero lead leakage. Provide on-the-floor coaching for agents on pitch delivery and rebuttal handling while conducting rigorous CRM audits for data integrity. Coordinate between front-end agents and closing teams to remove bottlenecks, deliver precise midday and end-of-day performance reports, and recommend data-backed strategy adjustments for process improvement. Requires 2-3 years of direct sales experience in a high-pressure BPO environment with a hybrid work setup.
Required Qualifications
- Minimum of 2-3 years of direct experience in a high-pressure sales environment (Inbound/Outbound)
- Proven track record of managing sales or lead generation teams in a BPO/Call Center setting
- Deep understanding of lead management, CRM workflows, and the mechanics of transfer-based campaigns
- Must be highly 'numbers-driven' with the ability to interpret performance data and turn it into an actionable sales strategy
- Amenable to work on a Hybrid Setup
Desired Qualifications
- Expert at handling escalations and identifying why a lead isn't converting
- Ability to make split-second decisions in a fast-paced environment to save a sale or optimize a shift
- High attention to detail regarding data accuracy and reporting timelines
- Proficient in CRM management and multi-channel communication tools
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