Team Leader | Batangas
On-siteBatangas, Calabarzon, Philippines
Batangas, Calabarzon, PhilippinesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage day-to-day planning and operations of your team, ensuring each teammate delivers on Service Level Agreements and achieves Key Performance Indicators. Organize schedules, conduct huddles and coaching sessions, and evaluate strengths and weaknesses to offer growth solutions. Create performance reports, document client feedback, and act as the liaison between management and your team while resolving operational and HR-related issues. Think creatively to address challenges and maintain consistent service delivery across phone, email, and live chat channels.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
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