Team Leader | Anonas
On-siteQuezon, Northern Mindanao, Philippines
Job Summary
Manage day-to-day planning and operations of your team, ensuring each teammate delivers on Service Level Agreements and achieves Key Performance Indicators. Organize schedules, conduct huddles and coaching sessions to evaluate strengths and weaknesses, and offer solutions for growth. Create performance reports, document client feedback, and resolve issues including HR-related matters. Act as the liaison between management and your team while thinking creatively to drive performance. Requires at least two years of team leader experience in outsourcing managing 10+ teammates, excellent communication skills, and familiarity with CRM tools.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
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