Team Leader
On-siteBengaluru, Karnataka, India
Job Summary
Bridge team and client management by surfacing service quality trends and SOW compliance issues before escalation. Analyze CSAT and performance metrics to identify root causes, monitor operational systems, and coordinate cross-team requirements with Workforce Management. Own the full coaching and performance management cycle for Travel Counselors, using data to investigate errors and build evidence-based action plans. Provide direct line leadership with regular documented feedback, support new hire ramp-up, and manage performance ratings, absence management, and recruiting in partnership with HR. Contribute frontline perspective to technology implementations and drive continuous improvement of team processes within a 24/7 global environment.
Required Qualifications
- 5+ years in corporate travel operations
- GDS platform expertise (Sabre, Amadeus, Travelport)
- demonstrated people leadership experience
- Strong analytical skills
- quality metrics
- performance management frameworks
- clear communicator across all levels
- AI literacy
- integrity
- ability to prioritize multiple responsibilities in a 24/7 global environment
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