Team Lead
On-siteTerrell, Texas, United States
Job Summary
Lead the team by ensuring every customer experience meets expectations while supervising performance and enforcing company standards. Execute assigned tasks as needed to maintain high service levels, including performing critical administrative duties like cash reporting, inventory audits, and payroll adjustments. Manage daily operations by monitoring drive-thru flow, ensuring food quality, and maintaining safety protocols for equipment and environments. Handle customer complaints, answer phones, and conduct on-the-spot training to improve individual performance. Complete shift reports and accurately record food inventory at closeout.
Required Qualifications
- Must be able to lift up to 50 lbs.
- Must have the ability to stand during entire shift.
- Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
- Ability to read (Orders on tickets, Menu Board, receipts, etc.)
- Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
- Frequent washing of hands.
- Must participate in a skills development program
- Will be required to achieve certification in specific stations associated with the position
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