Team Lead
On-siteRowlett, Texas, United States
Job Summary
Lead the team by ensuring every customer's experience meets expectations while supervising performance and enforcing company standards. Perform assigned duties as needed, including critical administrative tasks like cash reporting, inventory audits, and payroll adjustments. Monitor drive-thru flow, maintain strict quality and safety protocols, and handle customer complaints with a "no excuses" mentality. Complete shift reports, manage change funds, and conduct performance evaluations to identify training opportunities. Maintain professional relationships, model Whataburger's values, and ensure all safety policies are followed to protect customers and staff.
Required Qualifications
- Must be able to lift up to 50 lbs.
- Must have the ability to stand during entire shift.
- Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
- Ability to read (Orders on tickets, Menu Board, receipts, etc.)
- Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
- Frequent washing of hands.
- Must participate in a skills development program
- Will be required to achieve certification in specific stations associated with the position
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