Team Lead
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeSenior LevelFacilities ServicesMedium
Full TimeSenior LevelMediumFacilities Services
Job Summary
Connect with customers and service providers to build rapport, understand needs, and negotiate rates focused on cost reduction. Analyze daily and weekly metrics to identify improvement areas and ensure deliverables meet contractual requirements. Provide proactive communication regarding service status, time estimations, and costs while submitting recommendations and proposals. Manage multiple priorities with precision to maintain exceptional service levels and drive customer retention. This role supports facilities management for major retail, grocery, restaurant, and convenience brands.
Required Qualifications
- 3 - 5 years' experience in customer service, customer retention, business development and/or account management
- A high school diploma or equivalent
Desired Qualifications
- Previous team lead and/or supervisory experience
- Experience with Microsoft Office products including Excel, Outlook, and Word
- Experience working with Siebel and databases
- A Bachelor's degree
- Excellent interpersonal skills
- A high degree of reliability
- Commitment
- Tenacity
- Teamwork
- Creative energy to achieve success
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Data analysis abilities
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