Team Lead Technician
$49,774,400–$79,580,800 year
On-siteConcord, North Carolina, United States
Job Summary
Lead multiple technicians and field project leads while executing PC and MAC break-fix, desk-side support, and hardware/software installations. Address daily help desk tickets and work orders, maintain component inventory for timely repairs, and provide detailed documentation for all actions taken. Read schematics and wiring diagrams to troubleshoot issues, assist in training junior staff, and resolve conflicts with end-users. Requires a valid North Carolina driver's license and ability to perform physical tasks including lifting up to 50 pounds in a moderately noisy office environment. Reports to the Director of Technology.
Required Qualifications
- Graduation from a four- or two-year college or technical school with a degree in a related field
- At least two years experience
- One year experience with Cabarrus County Schools' Technology department
- Equivalent combination of education and experience
- Experience and peripheral troubleshooting
- A+ certification
- Net+ certification
- Security+ certification
- Cisco Certified Network Associate (CCNA) certification
- Apple Certified Support Professional (ACSP) certification
- Microsoft Certified Professional (MCP) certification
- Valid North Carolina driver's license
- Must have a general working knowledge of Microsoft Office Applications
- Must have a general working knowledge of Windows operating system environment
- Must be able to operate machines, motor vehicles or
Desired Qualifications
- Basic knowledge of electronic principles and fundamentals of physics as applied in
- General knowledge of computers and related technology
- General knowledge of electronic
- Familiarity with the operation and uses of standard test
- Basic knowledge of mathematical principles as applied in electronic circuit
- Ability to utilize oral and written communication effectively with end-users and
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
- Ability to identify issues that impact end users and follow through on resolving
- One year experience with Cabarrus County Schools' Technology department (preferred)
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