Team Lead, Service Coordinator
$66,560–$74,880 year
On-siteMississauga, Ontario, Canada
Job Summary
Team Lead, Service Coordinator position overseeing an assigned vehicle service queue from intake to delivery readiness. Responsibilities include prioritizing vehicles based on delivery commitments and customer impact, reviewing inspections and repair estimates, approving repairs within guidelines, coordinating with Production, Customer Experience, Delivery, and Repair teams, maintaining accurate service records, and identifying process improvements to reduce turnaround times and improve stakeholder experience. Requires automotive knowledge, strong decision-making, and ability to manage multiple priorities in a fast-paced environment.
Required Qualifications
- 5+ years of experience in automotive service operations, service advising, fleet maintenance, or vehicle reconditioning
- Strong understanding of automotive systems and repair processes
- Experience reviewing technician inspections and repair recommendations
- Ability to manage competing priorities in a fast-paced operational environment
- Strong written and verbal communication skills
- Experience working cross-functionally with multiple stakeholders
- Proficiency with operational systems, repair management software, and productivity tools
- Valid driver's license
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