Team Lead
On-site · Oakville, Ontario, Canada
Job Summary
Team Lead for Roots retail store leads sales associates, supports store and assistant managers in absence, models exceptional customer experience, drives store operations, and coaches team on service fundamentals. Responsibilities include leading a sales team, POS management, daily banking procedures and timely reporting, onboarding and training new associates, communicating performance feedback, ensuring adherence to policies, and handling opening/closing procedures plus inventory duties. The role requires 1+ years in retail apparel (luxury experience a plus), strong leadership, organizational and problem-solving skills, and availability for varied weekly shifts including weekends and holidays. The position emphasizes building brand loyalty through product knowledge and a customer-obsessed selling culture, with collaboration to optimize results and store operations.
Required Qualifications
- 1+ years related experience in a retail apparel environment
- Proven ability to successfully lead a sales team
- POS management experience
- Strong organization and problem solving skills
- Passion for upholding an exceptional customer experience
- Available for varied weekly shifts, including weekends, closing and holidays
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