Team Lead - Rider Quality Support
On-site · Dubai, Dubai, United Arab Emirates
Dubai, Dubai, United Arab EmiratesOn-siteFull TimeSenior LevelNot SpecifiedLarge
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Large
Job Summary
Lead and manage Rider Quality Support staff across the UAE to uphold rider quality standards through field audits, performance insights, coaching, and continuous improvement initiatives. Investigate quality-related issues, monitor KPIs and trends, develop dashboards and actionable insights, collaborate with Training/Operations, and leverage AI/automation tools to enhance reporting, communications, and overall rider experience and operational performance.
Required Qualifications
- Experience in logistics, quality assurance, rider operations, or field operations
- Strong analytical and problem-solving skills
- Experience conducting audits, investigations, and performance improvement initiatives
- Proficiency in Looker, Google Sheets/Excel, and reporting tools
- Familiarity with AI-powered productivity tools and automation platforms
- Strong communication, stakeholder management and coaching skills
- English is required; Arabic, Urdu, or Hindi is an advantage.
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