Team Lead-Retail
On-siteNewmarket, Ontario, Canada or Upper, Ontario, Canada
Job Summary
Lead the retail team by modeling exceptional selling and customer service behaviors to drive consistent in-store experiences. Manage daily operations including opening/closing procedures, inventory duties, and POS management while ensuring adherence to all company policies. Delegate tasks to maximize efficiency, coach associates on customer service fundamentals, and resolve customer service matters. Support store and assistant managers during their absence, conduct new associate onboarding, and communicate performance feedback to leadership. Ensure team members receive scheduled breaks and meal periods while collaborating to optimize store results. Available for varied weekly shifts including weekends, closing, and holidays.
Required Qualifications
- 1 + years related experience in a retail apparel environment
- Proven ability to successfully lead a sales team
- viewed as a leader among peers
- Proven experience with POS management
- daily banking procedures
- submitting timely reports
- Strong organization
- problem solving skills
- Available for varied weekly shifts
- including weekends
- closing
- holidays
Desired Qualifications
- luxury retail experience
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