Team Lead

Team Lead at a gym responsible for assisting in overseeing gym operations and ensuring a positive member experience. Core duties include training and developing staff, supervising front desk tasks (answering phone calls, assisting with inquiries, member check-ins, sign-ups, cancellations, and updating member accounts), giving gym tours to potential members, facilitating member service issues, supporting club management, upholding company policies, maintaining the club’s image, helping manage cleanliness and appearance, and supporting marketing efforts. Requires strong customer service, excellent communication, organizational and leadership abilities, and basic computer proficiency. Benefits include education support, insurance options, advancement opportunities, and free membership for self and a guest family member. Minimum qualifications emphasize honesty, customer service prowess, communication, and teamwork.