Team Lead - Parts Order Management
On-siteBengaluru, Karnataka, India
Job Summary
Resolve complex dealer and customer issues quickly to minimize disruptions to order fulfillment and improve satisfaction. Serve as the primary technical escalation point for the dealer-to-dealer inventory sharing program, addressing critical parts ordering, inventory availability, and system-related issues. Analyze recurring issues to drive root-cause resolution and implement sustainable corrective actions. Collaborate with cross-functional teams including Order Management, IT, and Dealers to deliver end-to-end solutions. Monitor performance metrics and operational trends to identify improvement opportunities and support data-driven decision-making. Lead continuous improvement and system enhancement initiatives that streamline processes and improve operational efficiency. Drive dealer onboarding, training, and enablement while managing stakeholder communications and mentoring team members.
Required Qualifications
- Bachelor's degree or 3-year Diploma with equivalent experience
- 10+ years of experience in Supply Chain, Aftermarket Parts Distribution, Order Management, Inventory Management, or related fields
- Proficiency in SAS, Power BI, Antares, and Snowflake, with strong data analytics and reporting capabilities
- Proven experience in Lean, Six Sigma, and continuous improvement initiatives
- Strong analytical, problem-solving, and root-cause analysis skills
- Excellent communication and stakeholder management abilities with experience working across global teams
- Should be willing to work in AP/EAME/US shifts
- This position requires no more than 5% travel
- This position requires working onsite five days a week
- If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status
- Please apply using an English version of your CV
Desired Qualifications
- Knowledge of Caterpillar processes and systems, including Dealer Parts Inventory Sharing (DPIS), Parts Ordering, Backorder Management, Inventory Planning, and Dealer Support Operations
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