Team Lead, Order Management (Philippines Remote)
RemotePhilippines
Job Summary
Lead the daily operation of the Philippines-based Order Management team, allocating workloads to achieve SLAs and monitoring queue health throughout the day. Ensure timely and accurate processing of sales orders, amendments, renewals, and partner transactions while acting as the first point of escalation for operational issues. Drive team performance through KPIs, SLAs, and quality metrics, reinforcing adherence to financial controls and revenue recognition requirements. Identify opportunities for continuous improvement, implement process enhancements, and foster an inclusive, accountable team culture aligned with global operations. Collaborate with Sales, Billing, and Finance Systems to resolve queries and support efficient order-to-cash conversion.
Required Qualifications
- Bachelor's degree in Finance, Business or a related discipline, or equivalent practical experience
- 3–5 years' experience in Order Management, Commercial Operations or SaaS operational environments
- Previous experience leading or supervising operational teams
- Experience within a control-focused, compliance-driven environment
- Working knowledge of Salesforce
- Experience managing the order lifecycle from CRM through ERP
- Understanding of subscription business models and basic revenue recognition principles
- Familiarity with ERP systems (NetSuite advantageous)
- Comfortable using operational reporting and performance dashboards
- Demonstrated experience leading operational teams in a fast-paced environment
- Proven ability to manage performance using KPIs, SLAs, quality metrics and productivity measures
- Experience coaching, mentoring and developing individuals with varying levels of experience
- Excellent written and verbal communication skills
- Strong stakeholder management skills with the confidence to communicate professionally across all organisational levels
- Demonstrated ability to prioritise competing demands and remain effective under pressure
- Experience working within globally distributed or offshore operations
Desired Qualifications
- Experience leading teams operating across multiple working patterns or shifts is desirable
- Comfortable working within a remote-first, globally distributed organisation
- Familiarity with ERP systems (NetSuite advantageous)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.